Re: October 2012
posted at 10/9/2012 3:44 PM EDT
In response to kargiver's comment:
It seems odd that an owner of a new consignment shop would be so rude and dismissive of anyone kindly inquiring about how to help her business take off. I'd consider writing a letter that sounds as if you believe you are letting the owner know about a bad experience you had with an employee. If she, in fact, is the owner, she'll know to straighten up and fly right, and if it is an employee the importance of good customer service will be the next topic of conversation.
hm, for fun, this is what I'd write (not that you'd need help, but I get sick pleasure from composing such things, lol):
To the owner of XYZ Consignment:
I was very excited to see your new shop as this area seems ideal for a well appointed consignment shop. My interest was both in looking for things for myself as well as to find out about consigning lovely items that I believe would benefit us both to bring in.
However, my experience in your shop was abysmal mainly due to the woman who was working the day I visited. She was curt, unfriendly, and literally shoved a pamphlet on your consigning policies at me and walked away when I inquired as to how things work.
I'm a small business owner myself, and know how hard it is to succeed! I'd like to patronize your new shop and recommend it to my friends and neighbors, but this experience has soured me and made me fear the worst for the future of XYZ Consignmnet. Therefore, I'm writing with every hope that customer service will become your most immediate concern and these issues resolved before they prove to be the downfall of what could be great success.
Nice letter Kar, reminded me of myself, I was forever writing letters for friends, family and other folks friends and families, complimenting, complaining, thanking, etc. I loved to write and everyone knew it, so I was always on call. English was my favorite subject in school. At one time I had 45plus pen pals, all over the country, we wrote letters, swapped books, S&P's, crochet and embroidery patters, etc. Just wrote a letter to a cake company, complimenting them on their lemon cake, telling them that they either stole my favoirite aunts recipe or she stole theirs....they really liked that...I got coupons for two free cakes!! ss