WARNING- IMPROV ASYLUM

  1. You have chosen to ignore posts from summerbride09. Show summerbride09's posts

    WARNING- IMPROV ASYLUM

    Tonight is my and my FH's bachelorette and bachelor parties!! He and his groomsman are heading to a casino in CT overnight, while my 'maids and I head to Boston for dinner and an improv comedy show (where they'll hopefully do a skit about me and FH). I'm scared about being made fun of on stage, but it was my idea...lol I'm excited and nervous at the same time!



    So two weeks ago was the party mentioned above. The night was amazing and super fun, minus one thing. The comedy show we went to, there was another bachelorette party. In the first part of the show, they called her up on stage, interviewed her, and did a skit about her and her FH. (See above, what I was expecting for myself too). I thought, oh, well, they'll do mine at the end.

    The end of the show comes. I didn't get my skit. I left the showroom early and went out front to ask the manager why I didn't get my skit. His response was that there is only one volunteer spot per show, and that girl already had it. Well, my MOH called weeks beforehand to order the tickets, specifically mentioned it was a bach party (thinking that's all she needed to do..she had never been there before but I've been there many times). They say ok, great, a bach. party. The manager said he didn't know there was a 2nd party, and there is only 1 spot per show. At this point I was really pissed off and trying not to scream at the guy, I admit I did swear at him for the fact that NO ONE ever told us otherwise we had to specifically ask for the spot or that there was only 1 spot. He would not refund our money (they don't do refunds or exchanges), the next show was sold out/already booked, and we couldn't stay for the 11pm show or we'd miss the train back to our car. So he gives MOH the # for a corporate woman who we would settle with.

    I just spoke with her a while ago, and she was going to give me 3 more comp. tickets to another show. I had to call her back to ask her to switch the times since MOH couldn't go because she works, and the other BM would have to battle traffic. Well, she said ok I can switch the time, and then went on and on in her monotone voice with her sense of annoyance with me, about how I was so unappreciative (even thought I said to her, thanks i really appreciate your doing this), that as a business they can't accommodate everyone, and that when I come back she hopes I wouldn't treat her staff the same way I did before. Now, I told her I realized I was upset, and she didn't understand my point of view of having paid money and been expecting the skit (which you get to buy a tape of to take home) and didn't get it, and thought it was unfair not only to me but all customers for the fact that NO WHERE does it say there is one slot per show and you have to specifically ask for it, the staff didn't mention in when MOH ordered tickets, etc. I told her I just wanted to suggest telling that to customers or putting it on the website so they don't end up as disappointed as I was.

    She continued to say they went above and beyond, I didn't appreciate it, etc.  Even though I had said thank you and told her I appreciated it and it was great what she could do. What was she expecting me to do??? Reach through the phone and kiss her you-know-what?? I'm sorry but we paid money and didn't get what we were expecting and weren't made aware of it beforehand...I specifically chose this place for the fact that it isn't 21+ and they do the skit...there are LOTS of other things I could've chosen to do!!! So the story ends with me telling her I wanted to cancel the other show she put me on for, I will tell everyone I know (all of whom have been to this place) about this experience, and I will be reporting them to the Better Business Bureau.

    So, moral of the story is, if you live in Boston/MA/New England...either avoid the Improv Asylum or make sure you ask beforehand about details because they like to keep their customers in the dark!!
     
  2. You have chosen to ignore posts from cosmogirl. Show cosmogirl's posts

    Re: WARNING- IMPROV ASYLUM

    OMG, get over yourself!

    YOU made the assumption that you would "get your skit" no matter how many bachelorette parties were in attendance. 

    You're so angry that you're going to report them to the BBB, and yet you are happy to go there again so you can be the skit girl....not to mention, you're expecting your poor MOH and other friends to go there again???

    Is there a full moon today or what?
     
  3. You have chosen to ignore posts from Pink07. Show Pink07's posts

    Re: WARNING- IMPROV ASYLUM

    Wow - I second Cosmo, get over yourself, bridezilla!
     
  4. You have chosen to ignore posts from pinkkittie18. Show pinkkittie18's posts

    Re: WARNING- IMPROV ASYLUM

    Whoa Whoa Whoa-
    Pink and Cosmo: this girl paid for a service. One of the services she expected to receive was a skit and tape. She didn't receive that service. That's not cool and she has a right to be upset. Don't assume she's self-involved. She said she went there expecting a certain experience, that was not the experience she had, and the staff did not alert her to the "one spot" condition. That's not okay.
     
  5. You have chosen to ignore posts from NorthernLghts. Show NorthernLghts's posts

    Re: WARNING- IMPROV ASYLUM

    fine, that isn't ok that her party wasn't informed. but reporting them to the BBB is a bit extreme. They could have done nothing and not applogized but they gave her three tickets to another show. They even changed the time to accomidate her scheduale. I think they did plenty. Summer, you have the right to be upset you didn't get the experience you had thought you would but you are slightly overreacting.
     
  6. You have chosen to ignore posts from pinkkittie18. Show pinkkittie18's posts

    Re: WARNING- IMPROV ASYLUM

    She said they gave her attitude while helping her. Service with a smile is what is expected, and anything else isn't satisfactory IMO, especially if the fault isn't with the customer. They were flat-out telling her that they were doing a great job and that she didn't appreciate that. What kind of a business says that to a customer???? If she thinks complaining to the BBB will help her get her $ back since she doesn't want an exchange, that's her battle and she's choosing it.

    [QUOTE]fine, that isn't ok that her party wasn't informed. but reporting them to the BBB is a bit extreme. They could have done nothing and not applogized but they gave her three tickets to another show. They even changed the time to accomidate her scheduale. I think they did plenty. Summer, you have the right to be upset you didn't get the experience you had thought you would but you are slightly overreacting.
    Posted by NorthernLghts[/QUOTE]
     
  7. You have chosen to ignore posts from ALF72. Show ALF72's posts

    Re: WARNING- IMPROV ASYLUM

    Actually, Pink, what I got from her post is that they paid for tickets for admission like everyone else.  That's it.  It was a volunteer spot for the skit on stage.  The skit was filmed.  She could buy a video of the skit after the show to take home if she wished.  She clearly didn't buy the video b/c she wasn't in it. She did not pay for anything she did not receive. 

    I agree that the Improv Asylum should have been a little more forthcoming w/ information about how the skits worked and done more to ensure that there were not 2 bachelorette parties there that night w/ only 1 getting a skit.  They did the right thing by giving her the number of the woman in corporate and giving her tickets to another show.  It clearly sounds like the OP threw a fit on the night of hte party b/c she openly admits that she swore at and gave the guy she was dealing w/ a hard time.  The woman in corporate should have been a bit more professional in how she handled the matter, but it doesn't sound like the OP was the most pleasant customer to deal with either.  I think the original post is a bit overly dramatic.  I understand the OP's disappointment, but she did not get anything less than she paid for, which was a ticket to the show.  I agree that the woman in corporate needs to work on her customer skills and that the Improv Asylum needs to work in their scheduling skills, but think that the OP is being a little ridiculous re reporting the Improv Asylum to the BBB for shady business practices b/c I honestly don't see any shady practices here.   
     
  8. You have chosen to ignore posts from MissWolff. Show MissWolff's posts

    Re: WARNING- IMPROV ASYLUM

    I think swearing at the on duty manager about something like this is really extreme. While I can understand disappointment it sounds like there was a lack of communication- from your MOH to the staff.  If a skit was what you desired, it should have been made clear up front.  Maybe at that point they would have told you 'Oh there is another party ahead of you, etc.'  It was assumed that since she conveyed you were a bach party that this would be done...life teaches you over and over again to never assume. (You know the old saying...)

    I think reporting them to the BBB is an incorrect move.

    I was concerned about this post intially since this is where I'm going for my bachlorette party (never even knew about all this skit business), but this has definitely NOT swayed that decision.
     
  9. You have chosen to ignore posts from summerbride09. Show summerbride09's posts

    Re: WARNING- IMPROV ASYLUM

    I did not post this and ask to be insulted on this board. Exactly why I rarely post here- it is fully of catty women. I chose to let other people know of my experience in case they are looking to go to this place for a party, etc. That way they wouldn't be unpleasantly surprised like I was.

    Not sure if I mentioned it or not, but clearly some people didn't understand that fact that I chose this place only for the chance for the skit, my FH and other friends were really looking forward to seeing how funny it would be. So it wasn't just me that was disappointed. I didn't let it ruin the rest of the night, so I think calling me a "bridezilla" when you do not know me at all, is quite immature and out of line.

    Thanks for the support...note the sarcasm. I'll be posting to wedding boards where I won't be attacked on one of my first posts.
     
  10. You have chosen to ignore posts from Sept2010Bride. Show Sept2010Bride's posts

    Re: WARNING- IMPROV ASYLUM

    I personally love all the women here...and find them to be very helpful and kind...but that IMO.
     
  11. You have chosen to ignore posts from Goodness1. Show Goodness1's posts

    Re: WARNING- IMPROV ASYLUM

    summerbride09, I completely understand your frustration.  You paid for a service, expected the service, but didn't receive the service.  I would be upset, too.  And, the fact that the manager was being rude to you on the phone was uncalled for.  Of course, customers are going to call and ask why something they paid for, wasn't completed!  Doesn't make sense.  You went to that place for your skit. 

    The fact of the matter is, that you posted your warning here for other brides/grooms/whatever to know in advance what to ask and look out for if they are planning to book for this type of event.  Makes perfect sense to me.  That's the whole point of posting a review.
     
  12. You have chosen to ignore posts from pinkkittie18. Show pinkkittie18's posts

    Re: WARNING- IMPROV ASYLUM

    I've dealt with some awesomely rude customers in my time, I've been sworn at, screamed at and insulted, and I never gave them any attitude. It's not professional, and there's no excuse for it. Period.
    If you can't handle customers with complaints, get a job outside customer service.

    And she said her MOH specifically said it was bachelorette party. In my experience, it's at that point that any customer service rep up to snuff asks "Would you like a specail skit, etc.", and then they could have told them about the one slot, and arranged to accomodate them in some way.

    And like I said before, you report a business to the BBB if you have issues that you have been unable to resolve on your own. Whether or not their rating with the BBB suffers due to this complaint depends on wether or not Improv Asylum chooses to rectify this situation, sans the holier than thou attitude.

    To whom do you suggest she complain when even corporate for Improv Asylum is giving her attitude?

    I didn't realize we were the BBB police here. Jeez, what's up with you ladies?

    [QUOTE]Actually, Pink, what I got from her post is that they paid for tickets for admission like everyone else.  That's it.  It was a volunteer spot for the skit on stage.  The skit was filmed.  She could buy a video of the skit after the show to take home if she wished.  She clearly didn't buy the video b/c she wasn't in it. She did not pay for anything she did not receive.  I agree that the Improv Asylum should have been a little more forthcoming w/ information about how the skits worked and done more to ensure that there were not 2 bachelorette parties there that night w/ only 1 getting a skit.  They did the right thing by giving her the number of the woman in corporate and giving her tickets to another show.  It clearly sounds like the OP threw a fit on the night of hte party b/c she openly admits that she swore at and gave the guy she was dealing w/ a hard time.  The woman in corporate should have been a bit more professional in how she handled the matter, but it doesn't sound like the OP was the most pleasant customer to deal with either.  I think the original post is a bit overly dramatic.  I understand the OP's disappointment, but she did not get anything less than she paid for, which was a ticket to the show.  I agree that the woman in corporate needs to work on her customer skills and that the Improv Asylum needs to work in their scheduling skills, but think that the OP is being a little ridiculous re reporting the Improv Asylum to the BBB for shady business practices b/c I honestly don't see any shady practices here.   
    Posted by ALF72[/QUOTE]
     
  13. You have chosen to ignore posts from pinkkittie18. Show pinkkittie18's posts

    Re: WARNING- IMPROV ASYLUM

    I'm so sorry these other ladies are being so unfair to you. You were just trying to let others know about Improv's Policies and customer service, which is good to know. I have considered using them for corporate evetns and now I never will. Customer service with an attitude is not good customer service.
    I really hope you don't abandon the BDC.

    [QUOTE]I did not post this and ask to be insulted on this board. Exactly why I rarely post here- it is fully of catty women. I chose to let other people know of my experience in case they are looking to go to this place for a party, etc. That way they wouldn't be unpleasantly surprised like I was. Not sure if I mentioned it or not, but clearly some people didn't understand that fact that I chose this place only for the chance for the skit, my FH and other friends were really looking forward to seeing how funny it would be. So it wasn't just me that was disappointed. I didn't let it ruin the rest of the night, so I think calling me a "bridezilla" when you do not know me at all, is quite immature and out of line. Thanks for the support...note the sarcasm. I'll be posting to wedding boards where I won't be attacked on one of my first posts.
    Posted by summerbride09[/QUOTE]
     
  14. You have chosen to ignore posts from kmt09. Show kmt09's posts

    Re: WARNING- IMPROV ASYLUM

    [QUOTE]I personally love all the women here...and find them to be very helpful and kind...but that IMO.
    Posted by Sept2010Bride[/QUOTE]

    I agree 100%!  However, these women are also very honest, and if they think you're being out of line, they'll tell you!  Smile

    I understand you being a little disappointed, but did it really ruin your bachelorette party?  You said you had a great time with your friends...isn't that what it's all about?  Your MOH dropped the ball on this one...instead of just stating that a bachelorette party is coming in, she needed to express to them your wishes for a skit.  I checked out some of their ads, and they do state that someone needs to volunteer you for the skit ahead of time.  She did not do that.  Lesson learned.  I can understand you letting other brides know that they must make an advance request for the skit, but I don't think it called for a formal complaint with the BBB.

    Let it go, focus on the fact that you have great friends that threw you a fun bachelorette party, and start making it a good memory.  People usually only plan on doing this once...
     
  15. You have chosen to ignore posts from GEM81. Show GEM81's posts

    Re: WARNING- IMPROV ASYLUM

    It sounds to me like you let a minor disappointment ruin what should have been a really fun night. If this is how you react everytime something does not go exactly as you wanted it to, wedding planning will not be a treat for you.

    On the positive side, I'm sure your behavior that night provided the performers with lots of inspiration for future skits!
     
  16. You have chosen to ignore posts from pinkkittie18. Show pinkkittie18's posts

    Re: WARNING- IMPROV ASYLUM

    Good God, why are you ladies under the impression that no one can complain to the BBB unless we give them permission?

    I think she's well within her rights to complain to them, and the Improv Asylum should alert customers when they order tickets for a party about the skits. They cannot simply assume they've read the ads or have been there before.
    Maybe registering her complaint with the BBB will get them to do that so no one else has this same problem. Then you won't ever have to deal with someone complaining about the Improv Asylum ever again. We all win in that case!

    Get off your high horses ladies, we all know that from time to time every single one of us has vented a little on here about one thing or another.
    How would you feel if someone responded to your vent by calling you Bridezilla?
    Just because Summer hasn't posted that often doesn't revoke her right to vent!

    You can all be so b*tchy sometimes!

    [QUOTE] I can understand you letting other brides know that they must make an advance request for the skit, but I don't think it called for a formal complaint with the BBB. Let it go, focus on the fact that you have great friends that threw you a fun bachelorette party, and start making it a good memory.  People usually only plan on doing this once...
    Posted by kmt09[/QUOTE]
     
  17. You have chosen to ignore posts from pinkkittie18. Show pinkkittie18's posts

    Re: WARNING- IMPROV ASYLUM

    She has already said it didn't ruin her night. GET OVER YOURSELF!

    I hope the next time you complain at a business you get the same treatment as Summer did, so that you can see how it feels.

    [QUOTE]It sounds to me like you let a minor disappointment ruin what should have been a really fun night. If this is how you react everytime something does not go exactly as you wanted it to, wedding planning will not be a treat for you. On the positive side, I'm sure your behavior that night provided the performers with lots of inspiration for future skits!
    Posted by GEM81[/QUOTE]
     
  18. You have chosen to ignore posts from Prill. Show Prill's posts

    Re: WARNING- IMPROV ASYLUM

    Had you paid for or been promised a skit, then yes, you would have every right to complain/cause a scene/ask for a refund (although, no right to swear at anyone).  The fact that the basis of your argument is that you didn't get what you had expected or assumed you would get, unfortunately is a non-argument.

    KMT is absolutely correct, your MOH dropped the ball and/or didn't follow up or ask the question of them, merely stating that it's a bachelorette isn't a gaurantee that it will be acknowledged by Improv Asylum (or any other venue).
     
  19. You have chosen to ignore posts from Sept2010Bride. Show Sept2010Bride's posts

    Re: WARNING- IMPROV ASYLUM

    Ok, everyone chill out....she got to vent, and people got to throw out their opinions, let just drop it! God, is it that time of month for everyone? Tongue out







    (Don't start yelling at me now!)
     
  20. You have chosen to ignore posts from pinkkittie18. Show pinkkittie18's posts

    Re: WARNING- IMPROV ASYLUM

    Okay, so you're at a restaurant for your birthday. You notice there's a birthday at the next table as well. The next table gets free cake and a song from the staff. Yours did not, even though you mentioned to the host that it was a birthday party.
    That's not fair. You'd complain. If they told you "Well, you didn't tell us you wanted cake, you just said it was a birthday party." they're in the wrong. They should have asked you if you wanted cake, since it's free anyways.

    Two bachelorette parties, one got a skit, the other did not. She complained to IA, they told her they were sorry and would arrange for aother night. While planning this make-up trip, the customer service rep gave her attitude, which is not acceptable. This made her not want to go there again, ever. They do not offer refunds, so her only recourse to rectify her unsatisfactory experience is to complain to an outside party, in this case the BBB, so that she can either get her money back or get customer service without a crappy attitude from the rep.
    She's entitled to good customer service.
    We have no way of knowing if the other bachelorette party had requested a skit or if they were offered one. Any other bachelorette party that I've heard of at the IA had a skit. I would expect one as well.
    Just as McDonalds aks you if you'd like fries with your order, or a gas station asks is you'd like a car wash as well, or a store asks if you'd like your purchase gift-wrapped- it's in the interest of both the business and its customers for services to be offered to everyone, because customers aren't psychic and don't know to ask for what they do not know is extra.

    [QUOTE]Had yo have paid for, or been promised, a skit, then yes, you would have every right to complain/cause a scene/ask for a refund (although, no right to swear at anyone).  The fact that the basis of your argument is that you didn't get what you had expected or assumed you would get, unfortunately is a non-argument. KMT is absolutely correct, your MOH dropped the ball and/or didn't follow up or ask the question of them, merely stating that it's a bachelorette isn't a gaurantee that it will be acknowledged by Improv Asylum (or any other venue).
    Posted by Prill[/QUOTE]
     
  21. You have chosen to ignore posts from GEM81. Show GEM81's posts

    Re: WARNING- IMPROV ASYLUM

    Pink--considering that she just wrote a master's thesis on why she's P.O.ed at the Improv Asylum I'd say that it did put a damper on her night. Also, reading between the lines of her own story it sounds to me like she was the one who was out of line. Life is full of little disappointments, that doesn't give people the right to go around swearing at people. People who behave like this drive me crazy.
     
  22. You have chosen to ignore posts from kmt09. Show kmt09's posts

    Re: WARNING- IMPROV ASYLUM

    [QUOTE]Good God, why are you ladies under the impression that no one can complain to the BBB unless we give them permission? I think she's well within her rights to complain to them, and the Improv Asylum should alert customers when they order tickets for a party about the skits. Posted by pinkkittie18[/QUOTE]

    Pinkie, nobody ever said that she can't complain to the BBB.  Many of us, including myself, just didn't feel that this situation called for that.  We're entitled to our opinions just as you are.  We aren't being b*tchy; we're being honest. 

    Trust me, I never hold back when it comes to complaining about bad service, I just don't think it was necessary in this situation.  If it were me, I'd say "oh well," and forget about it.  In the grand scheme of things, I just don't think it's a big deal.  That's my opinion.  I'm fine with it if other people feel differently.

    I also don't think the Improv Asylum should have to alert anyone about the skits.  They don't promise them to anyone.  It's the party planner's responsibility to get all the details prior to booking something like this.  You can never just assume that you're going to get what you want without asking for it and making the necessary arrangements.
     
  23. You have chosen to ignore posts from pinkkittie18. Show pinkkittie18's posts

    Re: WARNING- IMPROV ASYLUM

    She came on here and vented. That's fine, we've all done that. I guess we all must drive you crazy.

    This is like going to a concert, and finding out your seat is behind a big column, even though your ticket didn't say "obstructed view."
    Then when you call to complain, they say "Oh, you didn't tell us you didn't want to sit behind a column."
    It's stupid. I'd be P.O.'d too. She has a right to be.

    You don't know her, this is her first post. Maybe she normally doesn't get this upset, but since there was another party there and they got a skit, that seems very unfair.

    People who make judgements about others who they do not know after one post drive me crazy.

    [QUOTE]Pink--considering that she just wrote a master's thesis on why she's P.O.ed at the Improv Asylum I'd say that it did put a damper on her night. Also, reading between the lines of her own story it sounds to me like she was the one who was out of line. Life is full of little disappointments, that doesn't give people the right to go around swearing at people. People who behave like this drive me crazy.
    Posted by GEM81[/QUOTE]
     
  24. You have chosen to ignore posts from ALF72. Show ALF72's posts

    Re: WARNING- IMPROV ASYLUM

    Chill out, Pinkie. I never said she couldn't complain to the BBB. I said I thought it was ridiculous b/c I don't see how the BBB misled her. If she wants to complain that the lady in corporate gave her bad customer service, then she can go ahead and do so. I personally don't see the need to complain about it.  It sounds like this was the only person at Improv Asylum who gave her bad service.  She may have felt mislead about the skit, but it sounds like the manager did what he could that night and then gave her the number for the woman in corporate as a last resort b/c he was out of avenues of relief.  Honestly, if I complained about all the bad customer service I get on a regular basis, I constantly be on the horn w/ the BBB.  I can list 2 places where I got crappy customer service today and it's not even 2 PM yet.  I think posting this review should have been sufficient for her to get it out of her system. I also never called her a Bridezilla.

    BTW, I've been to the Improv Asylum when they had bachelorette parties there [I wasn't there for one] and other times when they just pulled some random person out of the audience.  You just buy a regular ticket at the door or in advance.  It's not a special bacherlorette party ticket.  You don't get a special show b/c it's a bachelorette party.  They just pick someone from the bachelorette party to do the skit that, on nights when there is no B party, they would otherwise just pick a random person out of the audience.  This could be why I'm having a hard time understanding the 'special services' portion of some of the replies. You are there for a regular show, but they make an effort to pick the bachelorette out of the audience to do their volunteer skit rather than just picking someone at random.
     
  25. You have chosen to ignore posts from GEM81. Show GEM81's posts

    Re: WARNING- IMPROV ASYLUM

    [QUOTE]She came on here and vented. That's fine, we've all done that. I guess we all must drive you crazy. This is like going to a concert, and finding out your seat is behind a big column, even though your ticket didn't say "obstructed view." Then when you call to complain, they say "Oh, you didn't tell us you didn't want to sit behind a column." It's stupid. I'd be P.O.'d too. She has a right to be. You don't know her, this is her first post. Maybe she normally doesn't get this upset, but since there was another party there and they got a skit, that seems very unfair. People who make judgements about others who they do not know after one post drive me crazy.
    Posted by pinkkittie18[/QUOTE]

    If that happened to me, and I called a customer rep to complain and they offered me free tickets the next time that band came through town I would consider myself mollified.

    Since you're such a fan of using examples, I'll give you one of my own. I was in Vegas recently for my friend's bachlorette and we went to see the Thunder From Down Under. (Yes, really.) There were at least half a dozen bach parties there that night. A couple of the brides got pulled up on stage or got a lap dance in the audience. My friend wasn't one of them. Nobody even thought to complain or feel that we had been cheated out of something. We got drunk, we saw a fun show, we got our money's worth. End of story.

    I'm not judging the poster as a person, I don't know her from a hole in the wall. Her post struck a nerve with me with me because the kind of behavior she described is one of my pet peeves. That's all.
     
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