Re: Issues for BDC
posted at 7/7/2014 11:08 AM EDT
Good morning all. First, a comment about the survey. I also was selected to complete the survey. Its not something you can sign up for: you have to be selected to complete it. It had nothing to do with me being a moderator here, at least that is my understanding, but rather it had to do with the volume of garbage I write here under my other screen name and the length of time I have been writing it. They are interviewing just five people to start with. I was sworn to secrecy about the proposed changes to the forum, so I can't get into detail about it. I was told the interview (which was conducted by a virtual meeting) would take 30m; it took an hour. While I promised to keep the nature of the changes they are considering confidential, I think its not a breach of confidentiality to state that I felt, overall, that one option that should be considered is fixing this forum rather than instituting wholesale changes to it.
Also, in response to the concerns of some posters who have not been able to post here over the past few days, I emailed Adrienne and received the following prompt and informative response. Please help me out by providing examples of the persistent problems with the formatting issue when the edit button is used (ie the "sea of white") so that I can forward to her the link as an example.
Here is her response to my email:
"Thank you for notifying us. We will get started on this new issue today. As for the formatting issue, I have been told several times by our development team that it has been fixed, but it seems to keep popping back up. Could you send me a screen shot of the issue as it stands now? Has anything changed about when/where the issue occurs?
Unfortunately with software, sometimes these little things take a long time time to nail down, because they're buried in mountains of code. Think of it like trying to find a loose screw within our entire printing press that's causing random black streaks on our paper edition. Now, imagine that the person who's task is to find the loose screw also has to fix our heating system before we boil to death in our office, and you have a pretty good idea of the workload of our developers.
So, any help (screenshots, detailed explanations) of the persistent issue that you might have would be incredibly helpful. I will also make a point to be more diligent about looking at the "Issues" section to be sure we are serving our loyal users to the best of our ability. Thanks again for all your help!"