JetBlue Fare Refund

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    JetBlue Fare Refund

    My grandmother has lung cancer, she has taken a quick turn for the worst and is not expected to live through the end of the year. Earlier this year she purchased a RT ticket on JetBlue from Boston to Florida (PBI) for a family wedding in January -- which she obviously will not be able to attend. I called JetBlue to have her ticket refunded and find out what documentation we would need to provide for them. I was told that we could cancel the ticket, for at $100 fee and take the balance in a credit; of if she did die before the travel date we could call back and ask again for them to reconsider a refund. I was speaking to a supervisor and asked to speak with her management was told that they are "internal management and do not speak to customers". Any advice? 
     
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    Re: JetBlue Fare Refund

    UPDATE:  Emailed JetBlue with my issue and within 4hours I had a nice call from a JetBlue rep who apologized, expressed her sympathy and refunded the fare in full.
     

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