Frequently Asked Questions

Below, you'll find answers to many of the common questions about our site. If you can't find the information you're looking for, send us an e-mail.

Click here for our Local Search FAQs.


I am not able to watch the video clips on Boston.com. What should I do?
Web video is a complex medium, and various things can go wrong. You can find some troubleshooting suggestions at: http://www.boston.com/help/videoplayer/flash.

I read something in today's Globe, but can't find it online. Why?
Several features that are regularly found in The Boston Globe cannot be published online due to copyright restrictions, licensing agreements, or other such issues. We apologize that the following are NOT on our website:
  • Chess
  • Some comic strips
  • Some articles from Sidekick
If you have additional questions about Globe content available online, feel free to write to us.

Are the classified sections in The Boston Globe and on Boston.com the same?
When placing an ad, customers have a choice of whether to advertise online, in the newspaper, or both. Therefore, while the classified sections of the two forms overlap, they do not match exactly. Some sections of the online classifieds have additional listings not found in the paper. Boston.com classifieds usually run online for two weeks.

How can I find an article from The Boston Globe?
You can access Boston Globe articles by visiting http://www.boston.com/globe/search/.

Click on the "Boston Globe" tab on the top of the search box and type in your search term. On the results page, you can use the links to the left-hand side to refine your search results by date, type, subject, or article section.

Please note that a small percentage of articles from the Globe are not available because freelance writers sometimes reserve web publication rights for themselves.

For additional help with Local Search, please visit our Search FAQ page.

I am visiting Boston for the first time. What should I see? What should I do for fun?
You should definitely take a look at Boston.com's Things to Do section to get a feel for what is going on in the way of music, theater, movies, night life, etc. You can also visit our Guide to Boston.

How can I access Globe Extras if I'm a Globe subscriber?
Just go to bostonglobe.com/subscribers/extras/index.aspx and you can learn about all of the rewards that you're eligible to receive as a subscriber to the Globe.

Which browsers does Boston.com support?
Boston.com supports the following browsers: You may be able to access Boston.com from other browsers, but we recommend that you use the programs listed above for the best possible experience on the site.

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