October 30, 2003 9:16 AM

Please don't shoot the piano player
Posted by Jason Butlerat 9:16 AM

I wonder if this will become a trend? The union for customer service workers at the phone company in Vancouver took out an ad in the local paper saying "Please don't take your frustration out on the workers."

The text of the ad goes on to say that Telus management has cut staff and centralized operations, resulting in "dramatically" reduced service.

"Unfortunately, some customers who are at their wits' end in dealing with the company are taking their frustrations out on us," the ad continues. "We want you to know that those of us who are still on the job are doing everything we can under extremely adverse conditions to meet your needs."