July 11, 2003

Trouble in paradise for Southwest Airlines
Posted by tzannos@bostonworks.com">Svetlana Husseini at 10:05 AM -

A lesson in internal customer service:

Holding signs that read, "Gimme a break," and "Discounted Fares Not Discounted Employees," flight attendants told of 13-hour shifts with no scheduled breaks and no meals. Company policies are so stringent that, in one case, an attendant had to beg a flight's captain to do some of her duties so that she could run to the bathroom, they said. Some also said they sometimes have to ask pilots to buy food for them, or pack a sandwich.

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