Denise Petrella, RN, CS, ANP, with the BHCHP's Street Team talks with a long-term BHCHP client named Bob. Bob called out to her as she approached and said he was ready to be admitted to an inpatient detoxification program.

A large part of the job, according to Petrella, is building a relationship with the team's clients that earns their trust. The fact the homeless have so often been treated without dignity and respect is a major obstacle to them getting the care they need.