|
"You're fired!" - timeless tips for tactful terminations
By NEHRA, 05/24/2004
Donald Trump dismisses subordinates on the hit TV show The Apprentice with an abrupt "You're fired!" while millions of viewers applaud his smooth delivery. Try the same thing in your office and you probably won't get the same reaction. Despite how easy The Donald makes firing look, most managers still struggle with the process of terminating employees. Here are tips to help you smoothly transition employees out of the boardroom, or wherever they may reside in your organization:
1. R-E-S-P-E-C-T
Living legend Aretha Franklin made this word famous when she sang about it in the summer of 1967 and it still rings true. Being terminated can be as stressful as a death in the family and divorce. Recognize that this will be an extremely difficult moment for the employee and do your best to be respectful. Keep in mind that unlike The Apprentice runner-up Kwame, the employee who is about to be fired probably won't have several billionaires waiting outside his office waving job offers.
2. Avoid surprises
Before you terminate an employee ask yourself if you have given this employee every opportunity to improve their weak performance. If you can honestly say you've done so, proceed with the termination. If you are unsure of the answer, err on the side of caution and give them one last chance.
When communicating your final warning to the employee, be direct. Let the employee know that if they are unable to turn their performance around within a specified amount of time, their employment will be terminated. Who knows if The Apprentice winner Bill Rancic would still have come out on top if the Donald took this approach in earlier episodes.
3. Be prepared
It's easy to get pulled off course when terminating an employee. Plan what you are going to say and stick with your script. You don't know where this situation will wind up and you certainly don't want to explain to your labor attorney how you told this employee he or she was one of your stronger players, while simultaneously firing them. This move might have increased Trump's ratings, but it certainly won't do much to boost your career.
4. Focus on performance
There probably isn't a person on this planet that wouldn't have fired Omarosa Manigault-Stallworth in the first few weeks of the show, based on her attitude. After all, it did appear that she lied one or two times - a week that is. But smart managers know you could find yourself on Court TV if you fire on attitude, rather than performance.
Focus your discussion on performance related issues. For example, rather than telling an employee that you are firing him or her because they have a poor attitude, site specific examples of how their actions have negatively impacted their ability to achieve agreed upon goals.
5. Document, document, document
HR professionals all know the value of documentation. Now if only they could convince others in the organization the importance of these three words.
As managers, you are responsible for protecting the company. Thoroughly document every action, including all performance-related conversations. These sheets of paper could be the difference between winning a lawsuit and giving away last year's profits to the disgruntled terminated employee.
6. It's not about winning
Okay, in The Apprentice it was all about winning, but unless your organization is part of a reality TV show, this should not be your ultimate goal. The objective is to smoothly transition the employee out of the organization with as little fanfare as possible.
Experienced managers know that this can be best accomplished when you have the opportunity to offer employee choices. You might be chomping at the bit to say those words, "You're fired!" but it's a heck of a lot easier to have an employee say, "I quit," not to mention much cleaner from a legal perspective.
If possible, offer the employee an opportunity to resign. This allows them to retain their dignity. They leave the organization on what many will believe is their own terms, while you happily return to the boardroom. If you remember this is about respect - not winning, you may even have employees' thanking you on the way out. Just like on The Apprentice!
Roberta Chinsky Matuson is the principal of Human Resource Solutions and a NEHRA member. She can be reached at Roberta@yourhrexperts.com or by calling 617-566-8978.
|
More from NEHRA
Ethics
09/08/2008
Our HR experts answer your employer-related questions, including advice on dealing with romantic, inter-office relationships.
NEHRA - The Voice of HR
08/25/2008
Issues to consider with non-competition agreements NCAs cut both ways for human resource professionals. They can help us maintain our own workforce. But they also can impede our efforts to expand our workforce.
Employment Law and Immigration Law
08/11/2008
Our expert explores where the blame for high employee turnover rates is being placed — and what can be done to fix the problem.
The blame game: Passing the buck on employee turnover
07/28/2008
Our expert explores where the blame for high employee turnover rates is being placed — and what can be done to fix the problem.
Creating a culture of employee engagement
06/23/2008
Check out our experts' tips on how to best engage employees and tackle one of today's most important business issues.
Benefits and Compensation
06/02/2008
Our HR experts answer your employer-related questions, including ways to ease employees' financial stresses and how to deal with attendance problems.
Many organizations optimistic despite state of the economy
05/27/2008
A new survey conducted by NEHRA reveals a majority of area firms are expecting little change in budgets, staffing and financial results in 2008.
Workforce development
05/05/2008
Our HR experts answer your employer-related questions, including advice on implementing peer review systems and effective training programs.
Getting on board with onboarding
04/28/2008
Does every employee have to go through this rite of passage or can companies do something to smoothly assimilate new employees into the organization?
Leveraging 360-degree assessments... pre-hire
03/24/2008
Given the finite time that work visas are valid and the very lengthy green card process, it is important that an employer timely assess the need for this process.
Finding the best talent single greatest recruiting challenge, survey says
02/25/2008
Finding the best talent is the single biggest challenge facing the region's human resource professionals in today's market.
Leveraging 360-degree assessments... pre-hire
01/24/2008
To truly understand a candidate's potential to succeed, employers must understand the candidate's past job performance.
Five ways to keep your employees focused through the holidays
11/26/2007
Here is a secret that many of your employees don't want you to know about. On the fourth Thursday of every November, your employees unofficially begin their holiday hiatus.
Employee retention programs lacking at most New England firms
10/29/2007
A new survey by the Northeast Human Resources Association shows that nearly three out of four area firms still lack a specific program.
Leading leaders
9/24/2007
Why HR professionals need to help leaders motivate employees, communicate vision, and move the company in one direction.
'I don't want to get anyone in trouble, but...'
8/27/2007
Why do people keep workplace issues to themselves? Why do HR professionals hear unvoiced complaints for the first time when it's too late to work toward a solution, particularly as employees depart?
Aging workforce a challenge for most firms in the region
7/23/2007
Firms in New England will soon be facing a critical workplace shortage as the baby boomer generation retirement looms. So say the results of a new survey by the NEHRA.
Managing millennials
6/11/2007
My experiences are not those of colleagues even 5-7 years younger than I. To help other managers avoid cross-generational gaffes, here are my tips for managing this generation.
HR's role in managing
office diversity, more
5/14/2007
Our HR experts answer your work-related questions, including how to deal with issues affecting diversity in the workplace.
From diversity to inclusion
4/30/2007
In the last few years, the focus of efforts in companies across the land has shifted from diversity to a focus on inclusion. This sea change has happened without fanfare and almost without notice.
Crisis management a priority for most local firms, NEHRA survey says
4/16/2007
Managing a crisis is serious business for firms in New England and the northeast. So say the results of a new survey by the Northeast Human Resources Association (NEHRA).
It's the year 2010...do you know where your workers are?
2/12/2007
Try to visualize what your workplace will look like in the year 2010. If you envision a sea of cubicles filled with motivated employees, you are in for a huge awakening.
Recruitment value proposition: what is it and how do I get me one?
12/18/2006
If you're reading this you probably already know that your recruitment strategy is failing. Yet you continue to use the same approach despite disappointing results.
Job training and development remain a priority for area businesses, NEHRA survey says
11/13/2006
According to a recent sampling of the Northeast Human Resources Association's (NEHRA) 4,000 members, job training and development remain an organizational priority for a majority of the region's employers.
Becoming a Great Place to Work: the story of Wegmans
10/23/2006
An exclusive preview of the keynote speech at this year's annual NEHRA HR convention.
More from NEHRA archives
|