Reception skills – More and more businesses are deciding that it’s not necessary and that technology can replace the need for a dedicated staff member with strong interpersonal, listening and organization skills to fill this role.

However, besides losing a centralized, accountable employee to fill the reception duties, we are also sacrificing quality and service when relegating the work to other employees who aren’t specially trained for these duties, may not enjoy doing it and have other more important work to do as well.