Q: I supervise a small team of data entry clerks. The work we do can be tedious. Some employees play music to pass the time. Some employees talk to each other. I went on a medical leave and then I returned in March. When I returned, I noticed the chat level has really gotten out of hand. Our productivity has been negatively impacted. I donít want to come off as a strict boss but how do I get these employees re-focused?
A: Letís start with discussing the positives. Your employees are capable of being productive and focused. You observed their productivity levels before you took your leave of absence. This information is helpful because it tells me that they are capable of returning to that level of performance.
I always recommend starting with a candid approach. If you have a regular meeting, you could share your observations. Your message might sound like this:
I am glad to be back at ABC Inc. I appreciate all of your
support since I have returned. I want so share with you an
observation though. Before I left for my leave, we were running
at x errors per hour. I looked at a few reports earlier this week.
Now we are running at a much higher number of errors per hour.
Maybe around x+20. I have also noticed a higher level of
chattiness. I am ok with the music in the background but we have
to get the chattiness back down to a reasonable level. Does
that make sense?
I think if you have data to back up your concerns, it gives your concern more validity. My guess is that the work environment probably became a bit lax when you were on leave. It is easy to slip into bad habits. It is better to share your concerns sooner rather than later. You donít want the chattiness to continue and create a larger problem than it is right now.
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Patricia Hunt Sinacole is president of First Beacon Group LLC, a human resources consulting firm in Hopkinton. She works with clients across many industries including technology, biotech and medical devices, financial services, and healthcare, and has over 20 years of human resources experience.
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