“I am originally from Guatemala City. I saw this opportunity when the hotel opened 25 years ago and have stayed here ever since. In Guatemala, I was a mapmaker, working with my hands, and so I really like this job, where I also am very hands-on,” said Jorge Romero, a maintenance engineer at the hotel.
“I help keep guest rooms in good shape, whether it’s the walls, plumbing, lights, or whatever the equipment. Right now my main duty is taking care of the furniture. If anything is chipped or damaged, I refurbish, paint, or fix it as needed. Pleasing the guests is our number one concern. I want to make sure we have no complaints.”