Let's make a deal
For anyone who has blithely paid full price for clothes, appliances, or furnishings, haggling can be difficult. Buying a product becomes a negotiation, which means both parties make (gentle) demands, set boundaries, and compromise - things many of us aren't so good at. So we asked Deborah Kolb, the Deloitte Ellen Gabriel Professor for Women and Leadership at Simmons School of Management and author of "Everyday Negotiation: Managing the Hidden Agendas of Bargaining," for some how-to tips.
— Hayley Kaufman, Globe Staff


