Q. Your mother’s doctor and hospital never apologized for the care she received. Do you think they should have?
A. I think health care workers are doing a better job of learning about the importance of apology when medical errors or sub-optimal care occurs. It clearly is a challenging situation for individuals to admit a mistake, but I think it’s part of the healing process for people who have been victims of errors.
Karen Weintraub can be reached at firstname.lastname@example.org.