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Sean Kimball had a retort ready when friends expressed their objections to the Affordable Care Act. “It’s worked out well for us,” he would say. After he was laid off and began working multiple part-time jobs without benefits, the 51-year-old from Windsor bought affordable subsidized coverage for himself and his wife under the state’s 2006 health law, the model for the national one.
But lately the state’s online insurance marketplace has not been working for Kimball—or for many other consumers trying to enroll. Since the state relaunched its insurance website Oct. 1 to comply with the national law, it has had persistent problems.
Leaders of the Massachusetts Health Connector, the independent agency that runs the marketplace, say they have brought in experts to help engineer fixes.