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By Jamie Berman, Account Coordinator, Consumer Group
Social media has become the soapbox of the 21st century, a swift and efficient vehicle for the world to deliver complaints 24 hours a day. When those grievances involve a specific company, they’d better be ready to quickly face the music or they may lose valued customers. In fact, according to Talk to the Manager, 58% of customer complaints voiced through Twitter never receive a response and by 2014, ignoring a complaint logged through social...









