Tom Glynn guides thousands of consumers daily on the phone with his pre-recorded voice, helping them fill prescriptions, book flights, and even program their iPods.
(Dominic Chavez/Globe Staff)
The Voice
Make a call to United, CVS, or Apple, and Tom Glynn is there to help out
Tom Glynn guides thousands of consumers daily on the phone with his pre-recorded voice, helping them fill prescriptions, book flights, and even program their iPods.
(Dominic Chavez/Globe Staff)
Tom Glynn talks many of us through the day. When we are sick, it is Glynn who helps us get the right prescription filled at CVS . When we travel on United Airlines, it is Glynn who helps us pick a flight. When we overdraft our Bank of America checking accounts, Glynn does not judge us -- he simply tells ... (Full article: 1409 words)
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