THIS STORY HAS BEEN FORMATTED FOR EASY PRINTING

Dispatcher takes calm command of the frenzy on city's streets

By Suzanne Smalley
Globe Staff / May 17, 2007

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Boston Police 911 dispatcher Brenda Ortiz knew immediately that the officer standing near the corner of Warren and Townsend streets in Roxbury was worried, from the inflection in his voice. (Full article: 937 words)

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