National Grid reports gas service nearly restored after Boston mishap

By Globe Staff

National Grid says it has restored natural gas service to more than 90 percent of the 410 customers who lost service after a weekend water main break that broke a gas line and sent torrents of water streaming into the company's distribution network.

The company said in a statement this morning that it was optimistic all customers would have their service fully restored this week.

"We thank our customers for their patience and confidence in us during this trying incident," said William Akley, National Grid senior vice president of gas distribution.

The company said a customer service center remained open this morning inside Boston City Hall, where residents can get information and help submitting claims. Boston Water and Sewer Commission staff will also be available.

Customers can also call National Grid at 1-800-732-3400 for more information.

• Comment
• Permalink
• Email