Transcript of 911 call

By Globe Staff

Here's the transcript of the emergency call made by a Newton resident after Wednesday's fatal trolley crash on the D Line:

Dispatcher: 911, this call's recorded

Caller: Yes, I have an emergency behind my house. The train, it hit somebody, another train, and there's a fire started

Dispatcher: A train? What's the address you're calling me ...

Caller: Dorset Road. It's right behind my house. The T is on fire, the Green Line, the D line

Dispatcher: The D line's on fire?

Caller: Yes, yes, and there are people hurt.

Dispatcher: And two trains collided?

Caller: Yes, two trains collided and …Hurry up, people are hurt.

Dispatcher: I'm going to start people over, ma'am. I want you to stay on the phone, okay?

Caller: Okay, yep.

Caller yelling out: I just called someone. Hello?

Dispatcher: All right, can you tell how many people are hurt, ma'am?

Caller yelling out: Hello? Hello, hi?

Dispatcher: It's behind the house.

Caller: I don't know, but two trains are smashed together

Dispatcher: Two trains are smashed together?

Caller: Yes, yes, and people are very hurt. I can see… and one train's on fire.

Dispatcher: And you can't tell me people are hurt?

Caller: I can't, nobody's answering me.

Caller to someone in the background: No I don't want to…

Dispatcher: And it's behind your house?

Caller: Yes, 67 Dorset. Go down Locke Road, you can come right out, we can let you right out.

Dispatcher: All right, my partner's sending the fire department down. I need as much information from you as possible, okay?

Caller: Yep, I'm sorry. I'm going to open up the screen. I don't know how much I'll be able to see. Hold on, I'm going down.

Dispatcher: Are you on a cordless phone, ma'am?

Caller: Yep, you might lose me, I'm trying.

Dispatcher: All right, just do the best you can. Okay, what's your phone number?

...

Caller: Wow, it's bad.

Dispatcher: Do you know how many people are hurt?

Caller: I can't, I can't see over…

Dispatcher: All right, I'm going to let you go, ma'am. If you get any more information, give us a call back, okay?

Caller: All right.

Dispatcher: Thank you.

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