STAMFORD, Conn.—Connecticut's commuter council says a customer bill of rights proposed by Metro-North Railroad falls short of guaranteeing better service.
The Advocate of Stamford reports ( http://bit.ly/tlK5qE) that members of the 15-member Connecticut Rail Commuter Council say a proposed draft of a customer service pledge fails to adequately address substitute bus service or communication during service lapses.
The commuter group also says Metro-North should make refunds easier and do more to provide seating.
Metro-North's eight-point proposal includes promises to make safe travel a priority, maintain clean stations and rail cars and provide better information during prolonged service disruptions.
Officials at the Connecticut Department of Transportation and Metro-North declined to comment about commuter complaints and said they are working to consider their suggestions.
Information from: The Advocate, http://www.stamfordadvocate.com