Before countdown clocks arrived, less than half of riders gave the T good marks. After the clocks appeared, more than half had a favorable opinion.
The catch? When trains were occasionally tardy, customers who knew about the delay because of countdown clocks were less satisfied than customers kept in the dark a day earlier.
At South Station last week, the countdown clocks continued to win fans, although some were more impressed than others. “They’re fine,” said Eduardo Pontoriero, a 59-year-old executive who rides the T regularly. “There’s a perception with the signs that somebody’s doing something to improve service, and that things are getting better, even if it doesn’t translate” into faster travel times.
Eric Moskowitz can be reached at firstname.lastname@example.org.