State Department of Revenue Commissioner Amy Pitter vividly remembers her employees’ reaction during a disastrous test run last year for a $114 million computer system that was supposed to revolutionize the way Massachusetts residents file taxes. The system couldn’t print forms or calculate interest and penalties, despite the fact that the state had already paid $54 million on the project.
“Holy cow, this is not good,” Pitter recalled. “This is horrible.”
So she did what public officials rarely do when they are faced with substandard work by a contractor, in this case, Deloitte Consulting of New York. She fired them.
The Revenue Department terminated Deloitte in August, just a month after another state office — the Labor Department—rolled out its own Deloitte system.. Full story for BostonGlobe.com subscribers.