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Health policy analysts are calling for greater urgency in fixing the state’s broken insurance website, after a report released this week showed Massachusetts far behind in signing people up for new plans under the Affordable Care Act. But, they said, the state is primed to quickly improve its standing compared with other states if it can get the technology working.
The state’s easy-to-use insurance shopping website, overseen by the Massachusetts Health Connector, was a model for the national program. But the site has barely functioned since it relaunched Oct. 1 to comply with the federal law, leaving customers frustrated and requiring the Connector to create manual and paper-based alternatives.