A Massachusetts woman says her toddler was forced to urinate in her own airplane seat after being denied access to the bathroom. Jennifer Devereaux, a photographer and mother of two from Newton, was on JetBlue flight 518 from New York to Boston on June 9 when her daughter asked to use the bathroom as the delayed plane sat idle on the tarmac.
Devereaux told WBZ that after about a half-hour of waiting, her 3-year-old was forced to urinate in her own seat. When she got up to clean her daughter, she says the flight attendant yelled at her a second time and reported her to the pilot.
“It wasn’t about bad customer service at that point, it was about bad human decency,” Devereaux said. “My daughter was sitting in a pool of urine and I couldn’t do anything about it, and as a mom it just broke my heart.”
WBZ also reported that the pilot turned the plane around to return to the gate, announcing there was a “non-compliant” passenger on board and they were bringing her to security.
When Devereaux was almost kicked off the plane, passengers came to her defense. An off-duty pilot sitting near the mother reportedly convinced the flight crew to let her stay.
“I am so thankful for him and other passengers sticking up for my family’s defense,” Devereaux said.
Now some Twitter users are also defending Devereaux, and JetBlue has responded.
@GregZollo We understand your concern. However, there are very strict FAA regulations when a plane is on the tarmac.— JetBlue Airways (@JetBlue) June 14, 2014
Devereaux told WBZ she wrote a complaint letter to JetBlue. “I want an apology and I don’t want them to do this to any other family,” she said. “I want this behavior to be stopped.”Shannon McMahon can be reached at email@example.com. Follow her on twitter @shanmcmahon_.