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Debra Riddick thinks of her own unemployment struggles as she answers queries at the Lawrence call center. (Cheryl Senter for The Boston Globe) |
Behind every jobless call, a human drama
LAWRENCE - In normal times, this would be the slow season for Debra Riddick. The phones would ring less often. She'd have a few minutes between calls to catch up on paperwork. Her voice might get some rest. (Full article: 918 words)
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