PROVIDENCE, R.I. (AP) — A special legislative panel studying ways to improve Rhode Island’s Division of Motor Vehicles is meeting to review customer service indicators.
The state Senate’s DMV commission is set to meet Friday at the Statehouse. The panel was created last year to examine ways to potentially improve service and efficiency at the DMV.
On Friday members of the commission will review customer service data and receive an update on the implementation of a new computer system at the DMV.
Once plagued by long lines and inefficiencies, the agency has been trying to improve customer service in recent months. Gov. Lincoln Chafee (CHAY'-fee) says reforming the DMV is one of his top priorities, and the agency has recently begun accepting credit cards and allowing drivers to renew their licenses online.