Hannaford Bros. issues apology to shoppers
SCARBOROUGH, Maine --Hannaford supermarket shoppers are getting an apology in their shopping bags for a security breach that was announced two weeks ago.
CEO Ron Hodge sent a message to customers online and through leaflets left in grocery bags. In the note, he apologizes for the "concern and inconvenience" that was created when 4.2 million credit and debit cards were potentially compromised. At least 1,800 cases of fraud have been reported.
He says Hannaford stopped the theft and brought in top security experts to help us guard against any further attacks. He says the company is also considering, on a case-by-case basis, the out of pocket expenses placed on customers who had to cancel their cards. 