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When Dee Stevens started selling on eBay two years ago, she embraced the concept of a global marketplace. The 52-year-old Methuen resident shipped her products, mainly used designer footwear, to customers all over the world.
But the limitations of global mail soon became apparent. Some clients said they never received their purchases, and without package tracking in certain countries, Stevens could not prove otherwise. So to maintain her high rating on eBay, she reimbursed buyers for shipping and the cost of the purchases, putting her business into the red.
Stevens stopped shipping internationally after her losses topped $2,000.
The reluctance of US sellers to ship outside of the country prompted eBay to develop its Global Shipping Program. The goal was to simplify and standardize international shipping.