Overseas service calls come home
Backlash over quality of centers
For many consumers, customer service call centers in India or the Philippines have been the public face of outsourcing and offshoring. When people contact their computer's manufacturer with a problem, the calls might be sent thousands of miles away to a customer service center in Bangalore. (Full article: 926 words)
This article is available in our archives:
Globe Subscribers
FREE for subscribers
Subscribers to the Boston Globe get unlimited access to our archives.
Not a subscriber?
Non-Subscribers
Purchase an electronic copy of the full article. Learn More
- $4.95 1 article
- $9.95 4 articles
- $25.95 Monthly
Waiting for Twitter to feed in the latest...