FREQUENTLY ASKED QUESTIONS

Real estate online-only ad placement
Q: I put an ad in the Boston Globe newspaper, but can't find it online. Why not?
Q: How do I advertise commercial real estate for sale or rent?
Q: What e-mail will I receive as a result of setting up a Boston.com account?
Q: After entering my online-only ad, I'm asked for credit card information. Is it secure? Can I be billed instead?
Q: I already am billed by the Boston Globe for newspaper advertising. Will my online ads appear on this bill as well?
Q: I have decided to lower the price of my listing. How do I change the price in the ad?
Q: I forgot my password that's needed to edit or renew my ad. How can I retrieve my password?
Q: I placed a Boston.com online-only ad. How long until my ad appears online?
Q. If I make a change to my online-only ad, how long will it take for the change to take place?
Q: How do I advertise my property in the open house search?
Q: Can I include a photo with my property?
Q: Can I place a photo online with my Globe ad?
Q: What if my question isn't answered here?
Q: All my homes for sale are in MLS PIN (Property Information Network). how do I place them online? (Realtors only)
Q: I have a listing that I won't be putting in MLS PIN. Can I still advertise it on Boston.com? (Realtors only)
Q: If I change the information about my listing in MLS PIN, will the changes appear on Boston.com? (Realtors only)


Q: I put an ad in the Boston Globe newspaper, but can't find it online. Why not?
A: Not all the Boston Globe Real Estate ads will automatically appear on Boston.com. When purchasing a print listing, an advertiser must specifically request that their Globe print ad also be published online, on Boston.com. There is an additional fee for appearing on Boston.com.

Q: How do I advertise commercial real estate for sale or rent?
A: Boston.com's Commercial Real Estate section is powered by Cityfeet.com. Your ad will appear in Boston.com, Cityfeet.com, and Yahoo.com. Please click this link to advertise your commercial property: http://www.cityfeet.com/boston

Q: What e-mail will I receive as a result of setting up a Boston.com account?
A: You will receive a confirmation e-mail as your "receipt." This e-mail will also give you access to editing or renewing your online-only ad. If you edit an ad, you will also receive a confirmation e-mail to let you know we have received your request. Click this link in order to edit or renew your online only ad: https://realestateads.boston.com/edit/user_login.asp

Q: After entering my online-only ad, I'm asked for credit card information. Is it a secure connection? Can I be billed instead?
A: No. All e-commerce is completely secure and handled through Verisign with a credit card. Billing is not possible through the online-only ad placement tool.

Q: I already am billed by the Boston Globe for newspaper advertising. Will my online-only ads appear on this bill as well?
A: No. All online-only ads are prepaid by credit card. You will not see your online-only ads on your Boston Globe advertising bill.

Q: I have decided to lower the price of my listing. How do I change the price in the ad?
A: In order to make a change to your ad, please click on this link: https://realestateads.boston.com/edit/user_login.asp. Log in with your e-mail and password, and go through the steps to make any change to your ad.

Q: I forgot my password in order to edit or renew my ad. How can I receive my password?
A: In order to obtain your password, click on this link: https://realestateads.boston.com/edit/user_login.asp and click on Forgot your Password. This will prompt you for your e-mail address, and the password will be e-mailed to you.

Q: I placed a Boston.com online-only ad. How long until my ad appears online?
A: Your online ad will appear within one business day after you placed the ad.

Q. If I make a change to my online-only ad, how long will it take for the change to take place?
A. Any edit made to an ad requires one business day for an approval process before the change goes live.

Q: How do I advertise my property in the Open House search?
A: After typing in the ad text of your ad, there is a calendar at the bottom. Simply, click on the date of the Open House, and this will advertise your property in the Open House search. Also, remember to include the address and time in the text of the ad.

Q: Can I include a photo with my property? (For online only ads)
A: Yes, you may include a photo. In fact, you can include up to 6 photos. Near the end of the ad submission process, there is an option to upload your photos. Click on Browse, select the photo you would like to upload, and click upload.

Q: Can I place a photo with my Globe ad?
A: Yes, ask a Globe representative when calling 617-929-1500 about placing a photo in print and online for an extra fee. The Globe representative will take your email address and you will be sent instructions on how to upload your photo to the web.

Q: All my homes for sale are in MLS PIN (Property Information Network). How do I place them online?
A: If your office is a member of MLS PIN, you can post those same listings on Boston.com quickly and with very little effort. Basic listings without photos are free. (Premium packages are also available for an additional charge, which include photos, realtor logos, website links, virtual tours, open houses, email links and more). Once your feed is set up, it is an automated system and listings will be loaded daily. Any agent who is a member of MLS PIN may give Boston.com permission to post their MLS PIN listings on Boston.com Real Estate, which generates 11 million pageviews a month. For more information about basic and premium packages, please e-mail our client services team.

Q: I have a listing that I won't be putting in MLS. Can I still advertise it on Boston.com?
A: Yes. You can advertise your home for sale by placing an online classified ad. Please click here to place an online ad. We offer you unlimited text, editing capabilities, a full color photo, exact contact information display and more. Purchase 2-week, 4-week and 8-week listings packages beginning at $69. Market your property to Boston.com's audience of up to 3.4 million unique users by clicking here.

Q: If I change the information about my listing in MLS PIN, will the changes appear on boston.com?
A: Yes. Once the changes are made in MLS PIN, they will appear on Boston.com the same day, or the following day depending on the timing of the change.

Q: What if my question isn't answered here?
A: Contact 617-929-8900 for all online only questions.