THIS STORY HAS BEEN FORMATTED FOR EASY PRINTING

Some viewers were shut out

Email|Print|Single Page| Text size + By Nancy Marrapese-Burrell
Globe Staff / March 26, 2008

Technology is a beautiful thing - when it works. Yesterday morning was one of those times when it didn't.

DirectTV had problems with its signal for the early-morning Red Sox opener against the Oakland Athletics in Tokyo, causing many of its customers to miss all, or a significant portion, of the game.

Those who were watching in high definition were not affected, receiving signals on both NESN and ESPN2. However, standard definition was a different situation. DirectTV wasn't able to pick up the game on NESN SD until the top of the seventh inning. In the case of ESPN2, though, the signal didn't come back until the 10-inning game was over.

Robert Mercer, director of public relations for DirectTV, said in an e-mail, "We experienced some temporary technical difficulties early this morning that resulted in some channels not being available to customers. The majority of our channels were not affected and we have since corrected the problem.

"In the case of the Red Sox season opener, we were able to bring the NESN channel back up at the top of the seventh inning. ESPN2 came back on later, after the game was over.

"We deeply apologize for any inconvenience this may have caused our customers and particularly Red Sox fans."

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