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Travel note: Engineering the blame

Posted by Chad Finn, Globe Staff  August 7, 2012 08:58 AM

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LONDON -- Boarded a train at a stop called Cockfosters at the end of the Picadilly Line Tuesday morning. The car was on Platform 3. After waiting about five minutes, an announcement was made that we would have to get off and get into the train at Platform 1. We did so. After five more minutes an announcement was made saying that we needed to go back to the original car at Platform 3. As we're doing that, another announcement was made saying we should return to the Platform 1 train.

After a few more minutes, the driver picked up his mike. "I'll tell you what the problems are," he said. "The problem is not with the drivers. The problem is with incompetent management. They don't know what they're doing."

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