A pornographic image tweeted from US Airways sent the Twitterverse into a frenzy today. Many Twitter users expressed shock.
The airline has since deleted the photo and tweeted this apology:
We apologize for an inappropriate image recently shared as a link in one of our responses. We?ve removed the tweet and are investigating.— US Airways (@USAirways) April 14, 2014
Here’s what happened.
Someone named Alex from Virginia tweeted at the airline several times yesterday in frustration over problems with her flight.
@USAirways my first flight was canceled due to maintenance and my rescheduled flight is now canceled leaving me stuck at the airport.— ? alex ? (@ThatKATZkat) April 14, 2014
US Airways did tweet back at her yesterday.
@thatkatzkat Oh no, please reach out to the airport team for options on rebooking.— US Airways (@USAirways) April 14, 2014
And she responded.
@USAirways I've been trying to "reach out" for about 45 mins.— ? alex ? (@ThatKATZkat) April 14, 2014
Then her mom got angry.
"It should be called useless air instead of us air " good one mom— ? alex ? (@ThatKATZkat) April 14, 2014
And Alex tweeted this at the airline today:
You ruined my spring break, I want some free stuff @USAirways H8 YOU— ? alex ? (@ThatKATZkat) April 14, 2014
Then came the shocking photo. US Airways tweeted at her again at 2:48 p.m. today, writing, “We don’t like to hear this, Alex. Please provide feedback to our customer relations team here:” and provided a link to the pornographic image instead of the customer relations team info.
The same pornographic image was actually tweeted at American Airlines at 1:59 today by someone on Twitter who goes by the handle @ARTxDEALER. It’s a mystery why US Airways tweeted that same photo to a customer, but there is speculation online that a US Airways customer service worker spotted the tweet, copied it to share with a friend, and then accidentally sent the copied link to a customer. Another theory is the airline’s account was hacked.
We bet they really made her mom mad now.Kristi Palma can be reached at firstname.lastname@example.org. Follow her on twitter @kristipalma.