A Minnesota family was asked to leave a Southwest airlines flight from Denver to Minneapolis Sunday over a negative tweet about one of its employees.
Duff Watson was traveling with his two children. He is an “A-List” passenger, which means he gets priority boarding. But an agent told him his 9-year-old and 6-year-old children could not board with him. Frustrated, he told the agent at the gate he was going to tweet his dissatisfaction with her service. What did he tweet?
Southwest Airlines sent the following statement to CBS about the matter:
On Sunday a customer was removed for a short time from flight #2347 from Denver to Minneapolis... The incident is currently under review
Southwest Airlines apologized to Watson in an email and sent him three $50 vouchers. But Watson is not satisfied with the airline’s response and said he will not fly Southwest again.