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Do not take no for an answer

Posted by David Lyon  June 11, 2008 07:27 AM

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You could miss a great stay if you believe everything you read on the Web. I was reminded of this when I went to book a single night at a B&B through its booking engine. Although the night I wanted was clearly in “high season,” the availability calendar showed that every room at the inn was open. But when I went to book, I got the “two-night minimum for this check-in date.”
So I called. The innkeeper couldn’t have been nicer, apologizing for the software. “We usually start getting our heavy summer bookings about then,” he said, “so we only take two nights or more on the Web.” Could he make an exception? You bet he could.
I’ve been a “content provider” for about as long as there’s been a Web, but even I know better than to believe everything I read.

Posted by David Lyon, Globe Correspondent

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