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American pulls out of Kayak

Posted by Paul Makishima, Globe Assistant Sunday Editor  July 24, 2008 11:37 AM

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This is a bit of a hassle but probably not a huge deal. Yesterday the folks at Budget Travel reported that American had decided that it would no longer allow the popular airfare meta-search site Kayak to list its fares. It seems there was an apparent tiff over the fact that Kayak linked customers looking to buy over to Orbitz instead of the American site, which presumably means that American then had to pay fees both to Kayak and Orbitz.
I, like many, find the metasearch sites invaluable so I'm hoping other airlines won't follow suit. But it's a pretty safe bet they won't simply because the airlines know that we like them and use them and if they start pulling themselves off the sites they'll lose customers.
My guess is that in the near future American and Kayak will mend fences, and there will be some new deal cut over fees.
Stay tuned.

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1 comments so far...
  1. Seems like a dumb move by American to me. Kayak displays both the airlaine price and the orbitz price, and the orbitz price always incldues the orbitz fee - why anyone would choose orbitz is beyond me, as it always is easier to change/get a refund if you buy directly from the airline.

    Not sure I'm going to the take the extra step to check American as well once they pull the flights (which they haven't yet).

    Posted by Jason July 24, 08 01:25 PM
 
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