RadioBDC Logo
Careful You | TV on the Radio Listen Live
 
 
< Back to front page Text size +

Southwest tops reliability ranking

Posted by Paul Makishima, Globe Assistant Sunday Editor  October 2, 2008 12:14 PM

E-mail this article

Invalid E-mail address
Invalid E-mail address

Sending your article

SWA_SFO_356.jpg
Discounters reign. The folks at Forbes.com have put together a ranking of the nation's 10 major airlines, and Southwest rose to the top. Continental was No. 2, JetBlue No. 3, and AirTran 4.
The top dogs were followed by Alaska, Northwest, American, and Delta. And bringing up the rear were United and US Airways.
Now you're probably wondering which factors Forbes.com considered. They looked at five year's worth of federal data on on-time arrivals, cancellations, complaints, and mishandled baggage, with heaviest weight given to delays and cancellations. They then also took into account consumer satisfaction by looking at J.D. Power rankings from 2005-2008 as well as the airlines' financial stability as measured by their asset-to-liability ratios.
I like this ranking because it confirms my own prejudices and experience. However, on-time arrival figures for August, which were just released today, suggest that this ranking has limits in predicting anyone's actual travel experience.
Of the Big 10, the airlines that did best were Northwest, Southwest, and US Airways, followed by Alaska, AirTran, Delta, Continental, United, and American, And the worst? JetBlue. Go figure.

E-mail this article

Invalid E-mail address
Invalid E-mail address

Sending your article

 
About globe-trotting Travel news, tips, deals and dispatches.
contributors
  • Anne Fitzgerald, Globe Travel Editor
  • Paul Makishima, Globe Assistant Sunday Editor
  • Eric Wilbur, Boston.com staff
  • Kari Bodnarchuk writes about outdoor adventures, offbeat places, and New England.
  • Patricia Borns, a frequent contributor to Globe Travel, writes and photographs travel, maritime, and historical narratives as well as blogs and books.
  • Patricia Harris, a regular contributor to Globe Travel, is author or co-author of more than 20 books on travel, food, and popular culture.
  • Paul E. Kandarian, a frequent contributor to Globe Travel, writes and photographs New England and Caribbean stories.
  • Chris Klein is a regular contributor to Globe Travel. His latest book is "The Die-Hard Sports Fan's Guide to Boston."
  • David Lyon, a regular contributor to Globe Travel, is author or co-author of more than 20 books on travel, food, and popular culture.
  • Hilary Nangle, author of Moon Maine, Moon Coastal Maine, and Moon Acadia National Park, writes about soft adventure, skiing, cultural travel, and food.
  • Joe Ray, a frequent contributor to Globe Travel, writes and photographs food and travel stories from Europe.
  • Necee Regis is a regular contributor to Globe Travel.
archives