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Beyond extraordinary: J.D. Power names the top service providers in travel

Print | Comments () Posted by Melanie Nayer March 15, 2012 09:29 AM

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It's easy to complain to the airlines, hotels and rental car companies when you're dissatisfied with your stay or service. But, how many times do you actually compliment the company when things go well? Good reviews and feedback from travelers, as well as the bad, are what help make companies stronger. Understanding the likes, dislikes and wants from their guests help to create innovative concepts, new offers and personalized service.

My point: Next time you have a good experience, say something.

In the meantime, J.D. Power and Associates polled customer opinions of more than 800 companies in 20-plus industries seeking their thoughts on the ones that stood out for service. The top 5 percent of companies received the champion designation in the “2012 Customer Service Champions” report, released Wednesday. Among them are Ritz-Carlton, Virgin America, JetBlue and Hotel Indigo.

The brands were rated on their performance in five key areas identified as the J.D. Power 5 Ps: People, Presentation, Price, Process and Product.

“We are honored to receive this distinction and be included in this elite group of companies that focus on customer service excellence. We have always believed that customer satisfaction is our top priority, and we appreciate the external recognition of our efforts," said Herve Humler, president and chief operations officer of The Ritz-Carlton Hotel Company.

As travel starts to pick up in 2012, quality service is even more important than ever. The J.D. Power Customer Service Champions are not only the best of the best in their industries, but they've also made an impact across other industries. These companies are the best because they go beyond the basics, and offer a level of satisfaction that not only resonates with their consumers, it leaves them wanting more:

For the entire J.D. Power report on customer service and satisfaction, click here.

Readers: What's your favorite airline, hotel, cruise or car company?

This blog is not written or edited by Boston.com or the Boston Globe.
The author is solely responsible for the content.

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About the author

Melanie Nayer is a travel writer who spent many years in the newsroom before jetting off to see the world. Her goal is to bring readers the best insider information More »