1. What do you recommend for me to view video?
2. What operating system do I need to use the Video Player?
3. What browsers can I use to use the Video Player?
4. What version of Windows Media Player do I need?
5. Does the Video Player support Real video?
6. Do I need cookies enabled to use the Video Player?
7. Why do I see a streaming video prior to the video clip I selected?
8. Can I skip this streaming media advertisement?
9. The video displays like a slide show. How can I fix this?
10. How do I exit Full Screen mode?
11. Why is the Video Player page cut off by my monitor?
12. The Video Player displays but nothing happens?
13. I cannot hear the audio. How can I fix this?
14. The audio sounds like chipmunks - too fast. How can I fix this?
15. What speed does the video play at?

1.  What do you recommend for me to view video?

For Video Player's best performance, use Windows 2000 or above, Microsoft's IE 5.0 or above and Windows Media Player 9.

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2.  What operating system do I need to use the Video Player?

The Video Player is supported on a variety of operating systems. 

• Windows 98 Second Edition 
• Windows Millennium Edition 
• Windows 2000 
• Windows XP Home Edition 
• Windows XP Professional

This Video Player is not supported by Mac operating systems at this time. If you use a Mac, you can view video in the Windows Media player that you have, however, you will not be able to use the video player's features.

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3. What browsers can I use to use the Video Player?

You need to have Internet Explorer 5.0 and above to use the Video Player.

This Video Player is not supported by the following browsers:

• IE 4 and below: We recommend that you upgrade your browser to Internet Explorer 6.0 so that you may view video on this site.
• Netscape 4.x: It is highly recommend that you upgrade your browser to Netscape 7.1, as it comes with Window Media plugin and will allow you to view video on this site.
• Netscape 6.2+ with Windows Media Player plugin installed: You can view video using the Windows Media Player plugin, however, you will not be able to use the video player  features.  We recommend that you upgrade your browser to Netscape 7.1 so that you may view video on this site.
• Netscape 6.2 without Window Media Player plugin installed: You can install the Windows Media plugin by installing the new Windows Media Player depending on your operating system.  Or we highly recommend that you upgrade your browser to Netscape 7.1, as it comes with Window Media plugin and will allow you to view video on this site.
• Netscape 7.x: You can view video, however, you will not be able to use the video player  features. 

To download the newest version of Internet Explorer, click here.

To download the newest version of Netscape, click here.

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4.  What version of Windows Media Player do I need?

You need to have Windows Media Player 7.1 or above to use the Video Player.

This Video Player does not support Windows Media Player 6.4.  Also, QuickTime and Real Player are not supported.

To download the newest Window Media Player, click here.

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5. Does the Video Player support Real video?

Not at this time. To download the newest Window Media Player, click here.

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6. Do I need cookies enabled to use the Video Player?

Cookies must be enabled to watch video. If your cookies are not enabled, the video player will launch but nothing will happen. 

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7.  Why do I see a streaming video prior to the video clip I selected?

Sometimes, a streaming media advertisement will play before the video.

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8. Can I skip this streaming media advertisement?

No, you cannot skip the streaming advertisement.

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9.  The video displays like a slide show. How can I fix this?

The videos that you are watching are sent, or streamed, to your computer over the Internet. The speed at which these files can be streamed varies depending on your computer's "bandwidth". In other words, if you have a high bandwidth connection (i.e. cable, DSL, T1/LAN connection), your computer can receive streaming video at a higher speed than a user with low bandwidth (i.e. modem / ISDN) connection. This also means that a user with high bandwidth can receive larger, better quality video stream.  On the other hand, a user with a lower bandwidth may receive the video as a slide show or choppy if they cannot receive the full video stream.

You can also check your video card settings. Set the number of colors higher than 256k colors.

Finally, you may be experiencing problems due to bandwidth congestion. If the problem persists, we also recommend checking back at a time when your Internet service provider may experience less congestion to see if there is an improvement.

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10. How do I exit Full Screen mode?

Hit the ESC key. 

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11. Why is the Video Player page cut off by my monitor?

The bottom of the Video Player may appear cutoff if your computer's screen resolution is set to 800x600 pixels or less. 

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12. The Video Player displays but nothing happens?

If you are unable to watch video in the Video Player:

1. Verify that you meet the system requirements (operating system, browser and Windows Media Player) as outlined above.
2. If you meet the system requirements but still have difficulty accessing, we recommend you disable any ad or pop up blocking software tools that you may have installed and try again. 
3. Check that you have cookies enabled.

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13.  I cannot hear the audio. How can I fix this?

To be able to hear the audio on videos, you must have a working sound card and your computer speakers turned on with the volume set at an appropriate level.  If you still receive video without audio, verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires.

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14. The audio sounds like chipmunks - too fast. How can I fix this?

Updating your sound card's driver might take care of this problem. If you need assistance with getting the latest version of your sound card driver, contact the card manufacturer.

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15. What speed does the video play at?

The videos that you are watching are sent, or streamed, to your computer over the Internet. The speed at which these files can be streamed varies depending on your computer's "bandwidth". In other words, if you have a high bandwidth connection (i.e. cable, DSL, T1/LAN connection), your computer can receive streaming video at a higher speed than a user with low bandwidth (i.e. modem / ISDN) connection.

The video on this site is streamed at 4 different rates to allow for the best quality for your bandwidth.

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FAQs

1. What are the minimum hardware requirements?
2. What are the minimum software requirements?
3. How do I upgrade my Flash Player?
4. I am having problems installing Flash Player 8.
5. After updating, I still get prompted to update or the previous version is still installed.
6. I have installed Macromedia Flash Player but still don't see any Flash content. What is wrong?

1. What are the minimum hardware requirements?

Flash Player 8 has the following minimum hardware configurations:

Windows	Macintosh
450 MHz Intel Pentium II processor (or equivalent) and later	500 MHz PowerPC G3 and later
128MB RAM	128MB RAM

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2. What are the minimum software requirements?

This Flash Video Player is supported on the following operating systems and browsers:

Windows

Platform	Browser
Windows 98	Microsoft Internet Explorer 5.5, Firefox 1.x, Netscape 6.2 and above
Windows ME	Microsoft Internet Explorer 5.5, Firefox 1.x, Netscape 6.2 and above
Windows ME	Microsoft Internet Explorer 5.5, Firefox 1.x, Netscape 6.2 and above
Windows 2000	Microsoft Internet Explorer 5.5, Firefox 1.x, Netscape 6.2 and above
Windows XP	Microsoft Internet Explorer 6.0, Firefox 1.x, Netscape 6.2 and above

Macintosh

Platform	Browser
Mac OS X 10.1.x, Mac OS X 10.2.x, Mac OS X 10.3.x, or Mac OS X 10.4.x	Firefox 1.x, Netscape 7.x and above, or Safari 1.x and above

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3. How do I upgrade my Flash Player?

You can download and install Flash Player from the  Macromedia Flash Player Download Center.

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4. I am having problems installing Flash Player 8.

If you have problems, go to  Trouble with Windows Installation  or  Trouble with Macintosh Installation.

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5. After updating, I still get prompted to update or the previous version is still installed.

You may need to restart your browser or machine to complete the update. Close the entire browser completely, then  Test Macromedia Flash Player. If this does not work correctly, restart the machine and test again. If you still have problems, move on to  Trouble with Windows Installation  or  Trouble with Macintosh Installation.

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6. I have installed Macromedia Flash Player but still don't see any Flash content. What is wrong?

The most common reasons that Flash content fails to display are:

Pop-up blockers blocking Flash
The most common cause of Flash movies failing to display is the presence of a pop-up/ad blocker software that specifically targets Flash content. To find out more about this please see  Flash movies do not appear after installing the Flash Player  (TN 19091).

Internet Explorer Settings on a Macintosh
On the Macintosh there is a setting in Internet Explorer to enable plug-ins. This setting is located in the Explorer > Preferences menu of the browser. In the Preferences dialog box, select Web Content under Browser Display. Then ensure that the Enable Plug-ins option is selected.

Internet utilities blocking ActiveX
Some Internet Utilities, such as Norton Internet Utilities, perform functions similar to a firewall and may restrict viewing of ActiveX controls. You need to ensure that your firewall or utility settings are set to allow ActiveX controls or you will not be able to view Flash movies in Internet Explorer.

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