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Dedham police explain dispatch procedure

Posted by Dave Eisenstadter  May 16, 2013 02:43 PM

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Dedham police are giving residents tips on what to expect when calling dispatchers after seeing confusion on that topic in a recent police survey.

“We want people to be comfortable and confident when they call for emergency services,” said Dedham Police Chief Michael d’Entremont. “Part of this is trying to educate community members on why dispatchers ask questions and things they may ask.”

Police issued a statement Wednesday laying out what questions dispatchers ask and why they ask them.

One of the most frequent criticisms police received regarding dispatchers was that they took too long asking questions, but the statement said that most often emergency services are being sent to a 911 call while the caller is still on the line.

“We encourage members of the community to call in all circumstances when they see something that is suspicious,” d’Entremont said. “The eyes and ears of community members are a critical element to public safety.

The results of Dedham’s police survey were released earlier in May.

Dedham's police dispatch guide

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