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Salem gets the word out

Posted by Kaileigh Higgins  December 20, 2010 10:00 AM

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The city has enhanced its ability to communicate directly with residents during emergencies and for public outreach purposes. Salem recently contracted with CodeRED to make use of its automated telephone notification system, replacing the system the city had used since 2007.  

According to officials, CodeRED is far more advanced than the city's previous automated phone system. It includes a computerized mapping feature that will better enable the city to pinpoint the households where it would like to deliver specific messages. In addition, the new system will provide more vehicles for the city to send messages.

The old provider enabled residents to receive messages via regular telephone, cell phone, and e-mail. The new system offers those options, but adds text-messaging, Facebook, and Twitter.  The new system also upgrades the "Checkup Call” service the city offers to elderly and infirm residents.

CodeRED has provided the city with a database of Salem numbers to include in the new automated telephone system. But the city, which was scheduled to make a city-wide test call of the new system this past Wednesday, Dec. 15,  is urging residents and businesses to add to the system their cell phone numbers and other contact information they think would be useful.

Anyone who would like to add that information, or who did not receive a test call on Wednesday, is asked to log onto the city's web site www.salem.com and click on the 'CodeRED Community Notification Enrollment' icon; e-mail DataProcessing@salem.com or call the city's Data Processing Department at 978-619-5646. – John Laidler

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