RMV sets aside goal of service in 30 minutes as Real ID snags continue

On March 26, the state began issuing Real ID licenses, which comply with stricter federal rules, and drivers immediately faced major delays, some as long as five hours.

The Registry of Motor Vehicles has a longstanding goal of serving 80 percent of motorists in less than a half-hour.

But with long lines at branch offices after the recent launch of a new driver’s license system, RMV officials have lowered their sights, at least temporarily.

The more modest goal: serving 80 percent of customers within a full hour, twice as long as before.