TicketZen Takes (Some) Stress Out of Getting a Ticket

The dreaded orange piece of paper also known as a parking ticket was issued to a parked car on Charles Street.
Paying parking tickets might now be a little bit easier. –David L. Ryan/Globe Staff

If you drive a car in Boston you have almost undoubtedly received a parking ticket at some point. Whether you have double parked for two seconds to run into City Convenience to grab a soda, parked for three hours in two hour parking, or gone on a first date and forgot to go out and pay the meter, you’ve probably had to pay the city something.

Though you are more than likely not going to get out of paying the money, a Boston-based parking app makes the act of paying slightly less painful.

Mayor Marty Walsh announced that he is going to extend the city’s contract with TicketZen for one year after over 7,000 tickets were paid using the app in a three-month trial period.


How much money went to the city for those 7,000 tickets?


“The numbers show brisk demand for this service,’’ Mayor Walsh said in a statement. “Thanks to a common sense innovative solution, paying a parking ticket is a little bit easier to take care of. I’m thrilled that the City is able to partner with the homegrown talent at TicketZen to get this done.’’

According to the Boston Transportation Department, in 2014 the City of Boston issued 1.33 million parking tickets and collected $57.5 million in revenue from parking tickets.

Ryan Neu, TicketZen co-founder said in a statement that 50 percent of Boston-based users have used the app more than once.

Does this mean Bostonians like the app? Or does it mean the same people are getting tickets over and over and like the convenience it offers.

If you don’t have the app, you can pay parking tickets to the Boston Transportation Department (BTD) Office of the Parking Clerk through the mail, phone, or web.

Does it cost extra to pay with the app?

TicketZen says on their website that they charge a small transaction fee per ticket and that fee is dependent on the location of the charge. It is available for both Apple and Android devices and parking violators merely have to scan the bar code on the ticket.


Cities that use TicketZen will have a “pay with TicketZen’’ note on the tickets.

If you are forgetful, paying at the scene or soon after could help you avoid the fees that are typically added onto tickets after 21 days of not paying.

The City of Boston reported that in the three months this app was used, more than a quarter of tickets were paid within three days or less of receiving them.

Bottom line is you should obviously avoid tickets. But, for those times you just need to illegally park to pick up Chinese food, this could make the payment process a little easier.

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