Uber Eats waives delivery fees across the U.S. and Canada

"We want to help restaurants focus on food, not finances," said Janelle Sallenave, head of Uber Eats for the U.S. and Canada.

Illustration picture shows An Uber Eats courier in Brussels, Friday 13 March 2020. Federal government announced Yesterday new measures to stop the spreading of Covid-19. Restaurants and cafes will be closed, school lessons are suspended from Monday. Sports and recreational events are cancelled. BELGA PHOTO DIRK WAEM (Photo by DIRK WAEM/BELGA MAG/AFP via Getty Images)
Uber Eats has waived delivery fees. –Photo by DIRK WAEM/BELGA MAG/AFP via Getty Images

Uber Eats announced Monday that it will waive delivery fees on all orders from independent restaurants across the U.S. and Canada, following Grubhub‘s Friday announcement that it will suspend its collection of commission fees from independent restaurants.

“We know the coming weeks will be challenging ones for many small business owners, and we want to help restaurants focus on food, not finances,” said Janelle Sallenave, head of Uber Eats for the U.S. and Canada, in a press release. “That’s why we’re working to drive increased demand to more than 100,000 independent restaurants across the U.S. and Canada through free delivery and marketing efforts.”

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The move comes a day after Gov. Charlie Baker ordered a halt on dining in at all Massachusetts restaurants and bars for at least three weeks amid the coronavirus pandemic. The restaurants are able to offer takeout and delivery options during the shutdown.

The Uber Eats initiative is part of a wider package that includes marketing campaigns promoting delivery from local restaurants, plus a new opt-in program for all U.S. and Canadian restaurants using the platform to receive daily payouts, instead of the company’s standard weekly payout.

“We’ve heard from restaurants that they’re worried about what the health crisis will do to sales, and its impact on cash flow and their ability to pay suppliers or employees,” said Therese Lim, head of restaurant product at Uber Eats, in the release. “That’s why … we’ll provide restaurants with the option to receive daily payouts rather than waiting until the end of the week to see revenue from deliveries, which can be even more important as delivery becomes a bigger share of their sales during this time.”

Grubhub and Uber Eats aren’t the only delivery apps making changes. Caviar also implemented the ability to request “no-contact delivery,” where customers add instructions at checkout detailing where to leave their food; similarly, Uber Eats recently launched a user campaign driving awareness of contactless delivery.


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