Q: When fielding a screening phone interview, what one skill would you recommend strengthening before receiving the call? Thanks!
A: A telephone interview is as important as an in-person interview. A few tips before I offer a specific answer to your question.
1. Make sure that you are using a phone that will provide good reception. Using a cell phone can be risky, especially if there are connection concerns.
2. Confirm the call in advance. Email is a good vehicle for confirming the date and time of a scheduled interview.
3. Monitor your voice. Make sure that you are able to sound positive, confident and enthusiastic.
4. Have your resume handy. The individual conducting the call is probably looking at your resume when making the call.
5. Check email before and after the call. The interviewer may need to push the call back a few minutes or reschedule the call. After the call, send a thank-you email as quickly as you can. Make sure that you are checking email frequently.
Now to answer your question! I would recommend strengthening your preparedness. This applies to all candidates, at all levels, across industries. Don’t take a call “on the fly” or receive a call in a loud area. Prepare in advance for a quiet location with no interruptions. Ready yourself with examples of some of your strengths. As an example, instead of saying, “I am good under pressure,” consider “I am good under pressure. For example, last week our copier died when we were printing a complex proposal for a client. The client required several hard copies be delivered by a certain deadline. I found a local copy shop that was able to handle the copying. I picked it up and walked it to our client’s office with minutes to spare.”
Telephone interviews are now a common screening tool. You want to make sure that you advance to the next level.