In an effort to increase safety for Uber riders and drivers, the company had created the ability to call 911 from within the app, and Massachusetts is the first state to provide that ability statewide.
The 911 integration was first introduced to Boston and Springfield last September, according to a news release. It was added to Cambridge this past February. Other regions of the country, including Seattle and Los Angeles, also have it. But Massachusetts is the first to have the capability wherever riders or drivers are in the state.
“Safety is at the heart of everything we do, and we believe technology can help make the roads safer than ever before,” Chad Dobbs, head of rides for Uber in Massachusetts, said in the release. “Every second counts in an emergency, and we want to make sure our users get help quickly with accurate information if faced with an emergency situation.”
The 911 integration allows users to call 911 from within the app. It then provides the vehicle’s details, including, color, make, model, and license plate, plus the vehicle’s GPS location, according to the release.
“I am happy to see that this 911 enhancement has been expanded to our community and throughout the state,” Watertown police Chief Michael Lawn said. “With many of our residents, young adults and college students using Uber to get in and out of the city, anything we can utilize to make it safer is a benefit to all.”