Residents turned away from Danvers mass vaccination site because of apparent glitch in state’s call-in system

Nurse Betsy Zorilla prepares to administer a COVID-19 vaccination at the Doubletree Hotel, Friday, Feb. 5, 2021, in Danvers, Mass.
A nurse prepares to administer a COVID-19 vaccination at the Danvers DoubleTree Hotel in February. –Elise Amendola / AP, File

Some Massachusetts residents who called 211 to book appointments for COVID-19 vaccines say they were turned away from the Danvers mass vaccination site this weekend, WBZ reports.

Curative, the company running the site at the DoubleTree hotel in Danvers, told WBZ in a statement that it didn’t get the list of Saturday appointments made through the state’s call-in system because of an issue with data sharing.

“Unfortunately, this one-day situation meant that we were not able to provide vaccinations to some who had booked an appointment through the 211 system,” the statement said. “We took their information and will schedule them for an appointment as soon as possible.”


It’s not clear how many people were turned away from the Danvers site Saturday.

The state’s call-in system was set up last month after state lawmakers pressured Gov. Charlie Baker to create one amid a shaky initial vaccine rollout. Securing vaccine appointments has been notoriously messy since phase 2 of the rollout began in February, with scant availability, frequent website outages, and sometimes-convoluted scheduling procedures.

The Danvers site caught the attention of local news last month because an apparent rumor of extra doses spurred a glut of residents trying to get shots without appointments. Most had to be turned away.

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