Hate waiting on hold? You’re not alone. Cambridge-based TalkTo commissioned a study on some of the miseries of bad customer service, and offers a pretty nice solution: They help customers and businesses connect via text for simple queries and customer service (“Can I make a reservation for 8 p.m.?’’, “Do you have Cherry Garcia ice cream in stock?’’).
Scott Kirsner blogged about their $3 million funding round last April. Below, they’ve shared some of their findings. Which customer service quandaries do you wish you could have addressed by text? Email us your ideas at [email protected], or go ahead and give TalkTo a try now.