Stuck on hold? You’re not alone, but now you can text instead

Hate waiting on hold? You’re not alone. Cambridge-based TalkTo commissioned a study on some of the miseries of bad customer service, and offers a pretty nice solution: They help customers and businesses connect via text for simple queries and customer service (“Can I make a reservation for 8 p.m.?’’, “Do you have Cherry Garcia ice cream in stock?’’).

Scott Kirsner blogged about their $3 million funding round last April. Below, they’ve shared some of their findings. Which customer service quandaries do you wish you could have addressed by text? Email us your ideas at, or go ahead and give TalkTo a try now.

Don't Grow Old On Hold

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