Nomination Letters – Lahey Clinic

Debbie McManus

I would like to nominate Debbie McManus for my care during the past 20 years.

—Nominated by Liam Lynch

Eleanor Lawler

On December 7, 2012, Susan, a dear friend of many years, was stricken at her home and taken to the Beverly Hospital. She was diagnosed with a stroke and an AVM and airlifted to Lahey Clinic in Burlington. I was her designated health proxy, and now executor. For the next five days my friend remained unconscious but breathing in the intensive care unit at the Lahey Clinic. Eleanor Lawler was on duty all of those days. She was kind, informative, and very warm and understanding to the many friends who came by to visit or hold longer vigils. She helped coordinate meetings for me with the organ donor group and kept me in touch with the physician managing the case. My friend never regained consciousness and when the time came to remove the minimal life support systems, our nurse went out of her way to make this painful and difficult time as easy as possible for me and for the many friends who stayed with our Susan to the end. Our nurse did everything she could to make a very difficult situation as tolerable as possible for all of us. She had many other patients and duties to fulfill at the same time, but she remained pleasant and even-tempered throughout. She is a truly wonderful woman and nurse. I hope when the time comes, I am as fortunate as my friend to have such extraordinary care at the end of my life.


—Nominated by Camilla C. Lockwood

Marlene McLean

Three boxes of Kleenex are ordered and will be used at our monthly support group meeting because our favorite nurse, advocate, and friend, Marlene McLean, retired in April. She saw us at our worst and at our best, and everything in between. She encouraged us all through our cancer and other health issues. Some years ago, Marlene saw a need for a coordinator for patients undergoing a stem cell transplant, so she developed a notebook covering all details, explained the process in detail, helped us through the entire process, and formed our monthly support group. We come once a month from various parts of the state to share our stories and, until her retirement, to catch up with Marlene. Some of us have recently been through the process; others have been dealing with cancer for years. Working with the entire department, Marlene explained to us any confusion with the doctor or the hospital procedure. She found time to answer all questions or just to visit for a minute each time we called or visited the hospital. Her consistent positive attitude, smiling face, intense caring for all, immense knowledge of medicine, and the community at the hospital will be sorely missed.


—Nominated by Jane Allen

Betty Norviello

In the past year, I have made 12 visits to the Lahey Clinic to treat a condition in my bladder. I have had Betty Norviello each time, and each time she meticulously prepares me for the 15-minute procedure. What first puts me at ease is that by her questions and demeanor I know that if her job was to cut off one of my legs, she would have the right guy and the correct limb. It is important that I am calm and collected. Not only do I have confidence in Nurse Norviello’s skill and efficiency, but her tact and diplomacy prepare me for what is to come. I am told when to anticipate possible pain and advised as to how the procedure is progressing. Nurse Norviello is friendly but not a friend. I genuinely feel she has my best interest at heart. I am able to lie back and imagine myself on a beach in Majorica looking up at an azure sky. I don’t recommend this procedure as a pastime, but if necessary, get a compassionate, prepared and proficient nurse.

—Nominated by Edward Bander

Meredith Pitts

My mother was very lucky to have Meredith as her nurse for two out of the three days she was in ICU. Meredith was so attentive to her needs, getting her ice, ginger ale and wet face cloths, keeping my mother cool, and putting the nurse call button in her hand so she could feel it. She helped us deal with my mother being very sick by giving us support, too, walking us through the medical procedures my mother was having done. Telling us in words we could understand what the doctor was saying. Never making us feel that we were annoying with our questions. Any student nurse who can follow her around is one lucky person. She is the best.


—Nominated by Elizabeth A. Sherry

Nancy Ewart

Nancy, while an amazing nurse, is also an amazing person. I met her when my best friend, my husband, Tim, was recovering from surgery. Sadly, things did not work out so well. Nancy cared for him in the waning days of his life, held me, and cried with me until the moment his tired heart stopped beating. She is such a caring and compassionate person; she came to his wake on what was likely a rare Sunday off. Beyond that, there have been cards, phone calls, and a very special gift—a little angel wind chime. Myself, I have been a nurse for 36 years, and while being touched by my patients and their stories, I have to admit that in all this time I still only keep in touch with one. In the short span of days that Nancy cared for my Tim, she touched his life and my life in a way that I don’t think will ever happen again. I salute her as a tribute to our profession, but more as an amazing person.

—Nominated by Nancy Harkins

Sandra Pagliarulo

I have cancer and have been treated with extraordinary care and compassion by the team at Lahey Clinic, starting with my oncologist, Dr. Rabinowitz, down to every nurse and technician I have encountered there. There is, however, a special person who made it all bearable. Sandra Pagliarulo has a calming presence about her. She cares not only for me, but looks out for my wife and is a constant companion for Joyce during my treatments. Sandy always is there to explain, care, and share all of her knowledge with us. Currently, I am on my third go around with chemotherapy. She was with me from the very beginning, guiding me through scans, portacath insertion/access and chemotherapy. Sandra’s smiling face and capable hands make me feel secure and knowing her expertise in oncology, I know I will get the best care ever. I am known as Sandra’s “chemo boyfriend.’’ I won the nurse lottery when I got Sandra as my primary chemo nurse. Any person who receives her care is blessed. When my wife saw this in the Globe today, Sandra came to mind immediately. We did not know where to begin, so we said words out loud to describe her. Here are some: pleasant, caring, knowledgeable, accommodating, supportive, outstanding, extremely attentive, and very kind. I am not happy with the cancer, but if I had to have it my wife and I are lucky to have Sandra. She is the real deal.

—Nominated by Francis Quinn

Brittany Collins

Brittany is a nurse who goes above and beyond. During the morning of Superstorm Sandy, Brittany went out to her home-care patients’ houses to give each of them flashlights in case their power went out and to check on them to make sure they were safe to survive the storm.

—Nominated by Kathy Savage

All the Nurses on 6 East

In all fairness, I could not name just one of the nursing staff on 6 East during my recent hospitalization. All the nurses and nursing assistants deserve nothing less than high praise for their consideration, care, and attention they gave me. They far exceeded my expectations.

—Nominated by Gerald E. Eisenhaur, Jr.

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